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    latest:Home»Jobs Openings»Team lead – Collections at Fairmoney Microfinance Bank
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    Team lead – Collections at Fairmoney Microfinance Bank

    By adminDecember 4, 2024No Comments2 Mins Read

    FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

    We are recruiting to fill the position below:

    Job Title: Team lead – Collections

    Location: Lagos
    Job type: Full-time

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    Job Description

    • We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments.
    • You will strike a balance between maintaining trustful relationships and ensuring timely payments.
    • You should exhibit professionalism and trustworthiness.
    • You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

    Responsibilities

    • Training and coaching of collections specialists.
    • Driving the performance of the Collections team.
    • Monitor accounts to identify outstanding debts
    • Investigate historical data for each debt or bill.
    • Handle escalations from customers and collections specialists.
    • Find and contact clients to ask about their overdue payments.
    • Take actions to encourage timely debt payments.
    • Process payments and refunds.
    • Resolve billing and customer credit issues.
    • Update account status records and collection efforts.
    • Report on collection activity and accounts receivable status.

    Requirements

    • A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
    • Knowledge of billing procedures and collection techniques (e.g. skip tracing).
    • Familiarity with laws related to debt collection (e.g. FDCPA).
    • Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
    • Comfortable working with targets.
    • Patience and ability to manage stress.
    • Excellent communication skills (written and oral).
    • Highly skilled in negotiation.
    • Problem-solving skills.
    • Data analysis skills.
    • Highly intellectual (at least a 2:2 or its equivalent).
    Also Read  Resident Control Officer - South South at First Bank of Nigeria Limited

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Pension Plan
    • Work From Home
    • Training & Development.

    Application Closing Date
    Not Specified.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online

    Recruitment process

    • A screening call with the Recruiter for 30 minutes.
    • Technical interview with the Hiring Manager for 30-45 minutes.
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